MERCHANT SUPPORT

Ignite Payments call center representatives are available 24 hours a day, 7 days a week, every day of the year to answer merchant account questions. Our staff can address queries in more than 140 languages and dialects.

Help Desk

The POS Help Desk is invaluable to merchants and agents when it comes to downloading and troubleshooting equipment.

Agents can provide a higher quality customer service by utilizing the technical knowledge of the POS Help Desk representatives. Merchants can have questions answered about their point-of-sale (POS) processing equipment by reliable POS Help Desk representatives, 24 hours a day, 7 days a week.

New merchants can call the Help Desk for training instructions and assistance to operate their POS processing equipment. In addition, all merchants can call when they need a terminal downloaded with a processing application. When merchants encounter a terminal challenge, the Help Desk troubleshoots the issue and, in many instances, can fix it over the telephone. To contact the Help Desk, please call (877) 274-7915.

Presidential Hotline

Merchants who have escalated processing challenges are forwarded to the Presidential Hotline. These representatives skillfully address challenges to help ensure merchant satisfaction.

Agent/Partner Services

Agent/Partner Services provides Ignite Payments's agents and partners with new business opportunities, merchant retention efforts, marketing and support. The department has evolved throughout the years, but its philosophy has remained the same — supplying quality leads, superior products, integrity, professionalism and top-quality customer service. To contact the Agent/Partner services department, please call (800) 456-5902 between 6:00 a.m. and 5:00 p.m. Pacific Time.

First and Final Interactive Voice Response (IVR)

First and Final Interactive Voice Response (IVR) allows merchants to access their deposit histories, to order merchant statements and to connect to the voice authorization center. Merchants can also request that their reports be faxed or mailed.